Returns is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the policy on the product page shall prevail over the general returns policy. Do refer the respective item’s applicable return policy on the product page for any exceptions to the table below.

The return policy is divided into two parts; Do read all sections carefully to understand the conditions and cases under which returns will be accepted.

Part 1 – Category, Return Window and Actions possible

Category

Returns Window, Actions Possible and Conditions (if any)

 

30 days

Refund, replacement or exchange

   

 

 
 

10 days

Replacement only

For all functionality related issues, do contact the brand authorized service centre directly.

   

Try & Buy

10 days

Refund only

This policy shall be applicable selectively (geographical coverage, product, customer and time periods).

Try & Buy benefits shall be applicable only if the product was bought when the item was on Try & Buy. Else normal category policy shall apply on the order. In any case, only one replacement shall be provided.

 

 

 

Part 2 – Returns Pick-Up and Processing

In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address

During pick-up, your product will be checked for the following conditions:

Category

Conditions

Correct Product

Name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetected and clearly visible.

Complete Product

All in-the-mono box  (like Cream, Kits, etc.), freebies and combos (if any) should be present.

   
   

Undamaged Packaging

Product’s original packaging/ box should be undamaged.

The field executive will refuse to accept the return if any of the above conditions are not met.

For any products,No refund is available.

Part 3 – General Rules for a successful Return

  1. In certain cases,if product is not available in manufacturing unit, a refund will be given.
  2. During open box deliveries, while accepting your order, if you received a different or a damaged product, you will be given a refund (on the spot refunds for cash-on-delivery orders). Once you have accepted an open box delivery, no return request will be processed, except for manufacturing defects.
  3. Return policies is not available for International shipping.